Results
What actually changes in the first month.
Aggregate numbers across participating dental and primary care practices, plus the detail behind three of them.
0%
of calls answered
No hold music. No voicemail.
0×
more bookings
Every caller gets to a calendar.
<0s
to pick up
Faster than any human front desk.
0%
intent accuracy
Casey understands what patients mean.
Case studies
Three practices, three different problems.
Primary care · Danbury
Medcare Clinic
A three-provider practice losing eight to ten calls a day to a front desk that was permanently double-booked between the phone and the check-in queue.
- Missed calls fell from 8–10 a day to zero within three weeks
- Bookings up 41% against the prior quarter
- Refill requests now arrive with the medication list already attached
- Front desk staff report the job is materially less stressful
We went from 8–10 missed calls a day to zero, and bookings are up 41%. My front desk finally gets to look after the patient standing in front of them instead of apologising to the phone.
Dental group · Texas
Four-location dental group
Monday mornings were triage. Call volume spiked to three times the daily average in the first ninety minutes, and every location handled it differently.
- 87% fewer missed calls across all four locations
- The Monday spike absorbed with no queue at any site
- One consistent patient experience, centrally configured
- Around two hours of team time in total to launch
Dental practice · Arizona
Single-location dental practice
The hygiene recall list was the job that never got done. Nobody had a spare hour to work it, so it quietly grew for two years.
- Recall list worked automatically every week
- Around 22 additional recall appointments a month
- 41% of late cancellations refilled from the waitlist the same day
- No-show rate held under 5% for reminded patients
In their words
What practice managers tell us.
We went from 8–10 missed calls a day to zero, and bookings are up 41%. My front desk finally gets to look after the patient standing in front of them instead of apologising to the phone.
Monday mornings used to be triage. Casey absorbs the spike and my team never sees a queue. Setup took about two hours of our time in total.
The hygiene recall list used to be the thing we never got to. Now it works itself, every week, and the chairs are full.
Metrics reflect aggregate and illustrative results from participating practices and are not a guarantee of outcomes. We will model your own call data on the demo.
20-minute demo
See Casey answer a call using your scheduling rules.
No slide deck. We dial in, you listen, and you ask it the awkward questions your patients would.